Privacy Policy

Information you provide directly: when you request a quote, use our calculators, or contact us, we collect your name, company name, email address, phone number, site location details, and any notes or requirements you share with us.

Configuration and quote details: the site needs, monitoring types, environment and activity selections, and equipment options you choose in our quote tools are stored with your quote so we can prepare and follow up on your pricing.

Website usage data: when you begin a quote or enter information, we record activity such as the page you arrived from, the date and time of your visit, and an approximate location (city, state, country, and IP address) derived from your connection.

We use your information to prepare quotes and proposals, respond to your inquiries, provide and support monitoring services, and improve our website and pricing tools.

We may contact you about your request by phone, email, or text. You can ask us to stop non-essential communications at any time.

When we provide live video monitoring services, camera footage and related alarm events are used to monitor your site, verify activity, and coordinate response with law enforcement or your designated contacts.

Footage is retained according to your service agreement and applicable law, and access is limited to personnel who need it to perform monitoring and support duties.

We do not share or sell client or visitor information to any third parties. Information you provide is used only to deliver our services, respond to your requests, and operate and improve our website.

The only exception is when we are legally required to disclose information, such as in response to a lawful request or to protect the safety and rights of our clients and the public.

We keep quote and inquiry records for as long as needed to support your account, meet contractual and legal obligations, and resolve disputes. Video footage is retained according to your service agreement and applicable law.

We use administrative, technical, and physical safeguards designed to protect the information we hold, including access controls on monitoring systems and encrypted transmission. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it.

When you first visit, a banner lets you accept or decline these cookies. Your choice is saved on your device, so you are not asked again on every page or return visit. You can change your choice at any time using the Cookie Preferences link in the footer, or through your browser settings; disabling cookies may affect some site features.

You may request access to, correction of, or deletion of the personal information we hold about you, or ask us to stop contacting you. California residents may have additional rights under the CCPA/CPRA, including the right to know and the right to delete; we do not sell or share personal information as those terms are defined under California law.

To make a request, contact us using the details below. We may need to verify your identity before completing a request.

Our services are intended for businesses and organizations. We do not knowingly collect personal information from children, and we do not direct our website to children.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with a new effective date.

Questions about this policy or your information? Reach out and we will respond promptly.

Monere Security, Inc.